Grateful Dad Pottery

FAQ

Q: Are glazes food safe?

A: Yes, we acid test our liner glazes (the glaze inside a cup, crock, or plate surface) to ensure durability and safe use for a long time.

Q: Can I get sets of items?

A: Yes, multiple pieces are available, though each piece is individually crafted and some subtle differences may exist. If there aren't enough pieces in our inventory, please contact us with a request. 

Q: What is your Privacy Policy?

A: Note: please remember that we're a pottery studio and spend most of our time making things, not analyzing data. Anyway, here it is:

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from gratefuldadpottery.com (the “Site”).

PERSONAL INFORMATION WE COLLECT
When you visit the Site, we automatically collect certain information about your device, including information about your web browser, IP address, time zone, and some of the cookies that are installed on your device. Additionally, as you browse the Site, we collect information about the individual web pages or products that you view, what websites or search terms referred you to the Site, and information about how you interact with the Site. We refer to this automatically-collected information as “Device Information”.

We collect Device Information using the following technologies:
- “Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.
- “Log files” track actions occurring on the Site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
- “Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the Site.

Additionally when you make a purchase or attempt to make a purchase through the Site, we collect certain information from you, including your name, billing address, shipping address, payment information (including credit card numbers), email address, and phone number. We refer to this information as “Order Information”.

When we talk about “Personal Information” in this Privacy Policy, we are talking both about Device Information and Order Information.

HOW DO WE USE YOUR PERSONAL INFORMATION?
We use the Order Information that we collect generally to fulfill any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations). Additionally, we use this Order Information to:
- Communicate with you;
- Screen our orders for potential risk or fraud; and
- When in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud (in particular, your IP address), and more generally to improve and optimize our Site (for example, by generating analytics about how our customers browse and interact with the Site, and to assess the success of our marketing and advertising campaigns).

SHARING YOUR PERSONAL INFORMATION
We share your Personal Information with third parties to help us use your Personal Information, as described above. For example, we use Shopify to power our online store--you can read more about how Shopify uses your Personal Information here: https://www.shopify.com/legal/privacy. We also use Google Analytics to help us understand how our customers use the Site -- you can read more about how Google uses your Personal Information here: https://www.google.com/intl/en/policies/privacy/. You can also opt-out of Google Analytics here: https://tools.google.com/dlpage/gaoptout.

Finally, we may also share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search warrant or other lawful request for information we receive, or to otherwise protect our rights.

BEHAVIOURAL ADVERTISING
As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:
- Facebook: https://www.facebook.com/settings/?tab=ads
- Google: https://www.google.com/settings/ads/anonymous
- Bing: https://advertise.bingads.microsoft.com/en-us/resources/policies/personalized-ads

Additionally, you can opt out of some of these services by visiting the Digital Advertising Alliance’s opt-out portal at: http://optout.aboutads.info/.

DO NOT TRACK
Please note that we do not alter our Site’s data collection and use practices when we see a Do Not Track signal from your browser.

YOUR RIGHTS
If you are a European resident, you have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted. If you would like to exercise this right, please contact us through the contact information below.

Additionally, if you are a European resident we note that we are processing your information in order to fulfill contracts we might have with you (for example if you make an order through the Site), or otherwise to pursue our legitimate business interests listed above. Additionally, please note that your information will be transferred outside of Europe, including to Canada and the United States.

DATA RETENTION
When you place an order through the Site, we will maintain your Order Information for our records unless and until you ask us to delete this information.

CHANGES
We may update this privacy policy from time to time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

CONTACT US
For more information about our privacy practices, if you have questions, or if you would like to make a complaint, please contact us by e‑mail at gratefuldadpottery@gmail.com or by mail using the details provided below:

Grateful Dad Pottery
Grateful Dad Pottery, 427 SW H Street, Grants Pass OR 97526, United States

Q: Can I return items or get a refund?

A: Yes, with the possibility of limitations or conditions of a refund/return, we believe this policy will be helpful to you:

Returns
If you absolutely can't live with the handmade piece of pottery purchased from us we will understand your request to return for a refund. Our return policy lasts 30 days. To be eligible for a return, your item must be unused and in the same condition that you received it. To complete your return, we require a receipt or proof of purchase.

Refunds (if applicable)
Once your return is received and inspected, we will notify you (email, phone, text, etc.) that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds (if applicable)
Should some unforeseen cosmic disturbance, or other delay, interfere with you receiving a refund, please check your selected refund destination account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at gratefuldadpottery@gmail.com.

Sale items
Alas, sale items are sold "as is" and cannot be refunded.

Damaged/Broken items
Please note we insure purchases for the value of items shipped and can (possibly) replace items if they are damaged or broken. Remember that minor imperfections aren't defects, they're part of a unique handmade product and don't affect the functional purpose of the item. If you need to exchange it for the same/similar item, send us an email at gratefuldadpottery@gmail.com and send your item to: Grateful Dad Pottery, 427 SW H Street, Grants Pass OR 97526, United States. If the item purchased is one-of-a-kind, contact us to arrange for a suitable replacement of equal value (if desired). This means we can send photos of what we have and provide an item that will hopefully make you smile as much as the original one.

Return/Refund Shipping
To return your item, mail it to: Grateful Dad Pottery, 427 SW H Street, Grants Pass OR 97526, United States

When returning an item for exchange or refund, you will be responsible for paying the shipping costs. Shipping costs are not refundable. Upon receipt of the returned item we will issue a refund of the purchase price.

If exchanging an item, allow a reasonable amount of time for your exchanged product to reach you. For any updates on this process, contact us at 503.863.7197 or gratefuldadpottery@gmail.com

If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.